Terms and Conditions of Stay

Please make yourselves familiar with our industry standard Terms, Conditions and small print. These are clearly laid out below. There is nothing to alarm you as they are general small hotels industry standard conditions. Please ask us if you require any further assistance in this or any other matters. No visitors allowed after 10-00 pm. All visitors must report to reception.

 

IMPORTANT RESERVATION POLICY. 

 

It is recommended you take out Holiday Cancellation Insurance from your travel agent to cover every likely eventuality. 

When you make a reservation for  accommodation you are entering a legally binding contract with the New England Hotel. 

Generally If you fail to arrive, cancel within 72 hours(3 Days) of the arrival date or fail to take up your reserved accommodation for whatever reason, you will be liable in full for your reserved accommodation to the New England Hotel. 

 

If you are forced to cancel your booking please write to us immediately and obtain a Cancellation reference from us. 

 

By giving us your credit card details you are authorizing us to charge your credit card, for your accommodation in full. 

 

In practice your card will not be charged until the arrival day, So this gives you the option to pay by cash, travellers cheques in GBP pounds sterling or by credit card upon your arrival (Accounts settled by Diners or American Express are subject to a 3 % Surcharge). Any unpaid cancellation charges, telephone bills, unregistered extra guests or damages and removals (e.g towels, linens, & fixtures and fittings) will be charged to your credit card.

 

I M P O R T A N T

Please note it is your responsibility to ensure that the credit card details provided to us are current, correct and valid for the period during your stay. No confirmed reservation is accepted unless supported by a current valid credit card. 

 

OUR GENERAL CANCELLATION POLICY is for you to give us at least 72 hours (3 Day's) written notice of cancellation prior to your arrival date. More written notice is required for Peak Period & Group Bookings. Please See Detailed policy as below.

 

CANCELLATION POLICY

 

Normal Period Bookings

All Confirmed reservations are subject to a min 20.00 administration fee.

 

(1) Cancellations made more than 72 hrs (3 Days) Prior to the arrival date (at British Time 10 am):- 

Every effort will be made to re-let the accommodation. If the hotel is able to re-let your reserved accommodation, there will be NO CHARGE. If we do not succeed in re-letting your reserved accommodation, then you will be liable to a charge equivalent to one night's stay at the normal rack rate in GBP pounds sterling. 

(2) Cancellations made within 72 hrs (3 Days) Prior to the arrival date (at British time 10am):- 

Every effort will be made to re-let the accommodation. If the hotel is  able to re-let your reserved accommodation, there will be a charge equivalent to one night's stay at the normal rack rate in GBP pounds sterling. If we do not succeed in re-letting your reserved accommodation, then you will be liable in full.  

Peak Period, Group & Concessional Bookings

(1) Next Day or One night Concessional bookings

         Next day or one night only concessional bookings cannot be cancelled and will be charged in full irrespective.

 

(2) Group Bookings and Peak Period Public/Bank Holiday

     Reservations for Groups or falling on a Bank/Public Holiday require THREE WEEKS written notice else

     management reserve the right to charge up to 3 nights stay at the normal rack rate. 

 

(5) LONG-STAY BOOKINGS

     Should you book two or more rooms as a group and then wish to cancel the booking then a minimum of 21 days

      written notice is required in writing or else a minimum of 3 nights will be deducted from the credit card(s)

     provided to secure the bookings, at the normal rack rate. Please ensure if you are the lead person that all

     parties in your group are aware of this.

   

    IF YOU BOOK FOR 7 OR MORE NIGHTS IN TOTAL, WHETHER it is a continuous   

    stay or not, should you for any reason need to cancel part of the booking or reduce

    the number of nights stay, 3 weeks written notice for cancellation is required and the

    rate for the reduced nights stay is subject to change to the seasonal rack rate .

 

BY MAKING A RESERVATION AND OR SIGNING OUR REGISTRATION BOOK YOU ARE AGREEING TO BE BOUND BY THE ABOVE TERMS AND CONDITIONS.

 

ARRIVALS/ DEPARTURES
Upon departure, our check-out time is 10.30 hours Upon arrival, our check-in time is 14.30 hours. Check in before 2:30pm

if possible will be allowed for an Early Check in charge of GBP 25.00, Please pre arrange

 

STRICTLY NO SMOKING POLICY FOR ALL ROOMS

MANAGEMENT RESERVES THE RIGHT TO IMPOSE A MINIMUM FINE OF

GBP 20-00 UP TO THE PRICE OF 1 NIGHTS STAY OF YOUR ROOM, FOR NON-COMPLIANCE.
 

Your credit card will be charged accordingly if you or anyone in your party smokes in your room.

 

Terms and conditions subject to change without notice.